Terms & Conditions

1. Acceptance of Terms

By accessing or using the Vesavo platform at vesavo.com (the "Service"), you agree to be bound by these Terms and Conditions. Vesavo is a registered trading name of Axianda Pty Ltd (ABN 11 696 938 093) ("Axianda", "we", "us", or "our"), a company registered in New South Wales, Australia. Axianda may provide other products or services under different names, which will be governed by their own respective terms unless otherwise specified. These Terms constitute a legally binding agreement between you and Axianda Pty Ltd. If you do not agree to these Terms, please do not access or use the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

2. Description of Services

Vesavo provides an online event seating planning tool accessible via vesavo.com and app.vesavo.com. The Service allows users to upload guest lists, create table layouts, generate seating assignments, and export seating charts and related materials. The Service may utilise artificial intelligence and machine learning technologies provided by third-party AI providers (see Section 15) to assist with features such as guest list parsing, seating suggestions, and data analysis. Axianda reserves the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. User Accounts

To access the full features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information about yourself
• Maintain and promptly update your account information to keep it accurate
• Keep your password secure and confidential and not share it with third parties
• Accept responsibility for all activities that occur under your account
• Notify us immediately if you become aware of any unauthorised use of your account

Axianda reserves the right to terminate accounts that violate these Terms or that have been inactive for an extended period.

4. Plans and Payments

Vesavo offers a free plan and paid plans as detailed on our Pricing page. Paid access is available as either a one-time purchase per event or a monthly subscription. By purchasing a paid plan, you agree to the following:

Free Plan

• The free plan allows you to create and manage events with limited features at no cost
• Events created under the free plan may be archived or deleted from your account 24 months after the creation of the event

One-Time Event Plans

• One-time event plans are a single payment per event. Each purchase grants access to the purchased plan tier for a single event for 24 months from the date of purchase
• After the 24-month access period, the event and its associated data may be archived or deleted from your account

Monthly Subscriptions

• Monthly subscriptions are billed on a recurring monthly basis and grant access to create and manage unlimited events while the subscription is active
• Events created under a subscription remain accessible for as long as the subscription is active. If the subscription is cancelled or lapses, access to events will be suspended until the subscription is renewed
• Even with an active subscription, individual events may be archived or deleted from your account 24 months after the creation of the event
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and you will retain access until that date

General Payment Terms

• We support payments in AUD, USD, GBP, CAD, and NZD. Users in other countries will be charged in USD unless otherwise supported by our payment provider
• Payments are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. Paddle handles all payment processing, invoicing, and sales tax/VAT/GST obligations on our behalf. By making a purchase, you agree to Paddle's terms of service and privacy policy in addition to these Terms
• The price displayed for your selected currency is the total amount you will be charged. Applicable taxes (such as GST, VAT, or sales tax) may be added at checkout by Paddle based on your location
• Prices are subject to change with 30 days written notice to your registered email address. Existing purchases and active subscription periods are not affected by price changes
• Refunds are handled by Axianda and are subject to our Refund Policy (vesavo.com/refunds) and applicable consumer protection laws, including the Australian Consumer Law. We offer a 14-day satisfaction guarantee on every purchase — see our Refund Policy for full details
• Payment of fees does not entitle you to any guaranteed level of availability, uptime, or data retention beyond what is described in these Terms

Outside of the 14-day satisfaction guarantee and statutory consumer guarantees, purchases are generally non-refundable. For full details on refund eligibility, including the 14-day no-questions-asked guarantee and your rights under the Australian Consumer Law, please see our Refund Policy.

Chargebacks and Payment Disputes

If you have a concern about a charge, please contact us at hello@vesavo.com before initiating a chargeback or payment dispute with your bank or payment provider. We will make reasonable efforts to resolve the matter promptly.

• If you initiate a chargeback or payment reversal without first contacting us and allowing a reasonable opportunity to resolve the issue, Axianda reserves the right to suspend or permanently close your account and access to the Service
• You remain liable for the full amount of any fee that is the subject of a chargeback or payment dispute, together with any chargeback fees, administration fees, or other reasonable costs incurred by Axianda as a result of the disputed transaction
• Axianda may provide evidence of services rendered to payment providers and financial institutions investigating disputed transactions

5. Fair Use

All plans, including monthly subscriptions with unlimited events, are intended for reasonable personal or business use. You agree not to use the Service in a manner that is excessive, abusive, or inconsistent with normal event planning activity. Examples of prohibited usage include, but are not limited to:

• Creating events in bulk for the purpose of resale, sub-licensing, or operating a competing service
• Using automated tools or scripts to create events, upload data, or interact with the Service at scale
• Sharing a single subscription across multiple unrelated organisations or individuals

Axianda reserves the right to review accounts with unusually high usage and to suspend or terminate access where usage is determined, at our reasonable discretion, to be excessive or abusive. We will make reasonable efforts to contact you before taking any such action.

6. Intellectual Property

All content, features, and functionality of the Vesavo Service — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — are owned by Axianda Pty Ltd or its content suppliers and protected by Australian and international intellectual property laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. User data and guest lists uploaded by users remain the property of the user at all times, subject to the licence granted in Section 7.

7. User Content and Data Licence

Input Ownership

You retain full ownership of all data, content, and information you upload to the Service, including guest names, contact details, dietary requirements, and event data ("User Content" or "Inputs"). By uploading User Content, you grant Axianda a non-exclusive, worldwide, royalty-free licence to:

• Process, store, and transmit that content for the purpose of providing the Service to you, including transmitting data to third-party AI providers as described in Section 16
• Use anonymised or aggregated forms of User Content for the purposes of improving the Service, developing new features, and training machine learning or artificial intelligence models
• Allow authorised employees, contractors, and agents of Axianda to access your User Content for the purposes of operating, maintaining, and improving the Service, including customer support, debugging, investigating technical issues, enforcing these Terms (such as monitoring for spam or misuse), ensuring security, and any other legitimate business purpose related to the Service. Axianda's employees are primarily based in Australia and may access account data from Australia. Employees may also access data from other countries while travelling

Output Ownership

To the extent permitted by applicable law, Axianda assigns to you all its right, title, and interest in and to any outputs generated by the Service based on your Inputs ("Outputs"), including but not limited to seating arrangements, AI-generated suggestions, and exported materials. You acknowledge that Outputs generated by AI may not be eligible for intellectual property protection in all jurisdictions and that similar Outputs may be generated for other users based on different Inputs.

Training Opt-out

We may use anonymised or aggregated User Content to train and improve our machine learning models and AI systems. We will not sell your data to third parties for this or any other purpose. If you do not wish your data to be used for AI training purposes, you may opt out at any time by contacting us at hello@vesavo.com. Opting out will not affect the functionality of the Service. We may retain User Content, including in anonymised or aggregated form, for machine learning and AI model training purposes even after account deletion, unless you have opted out.

Sensitive Data

Certain information you upload — such as dietary requirements — may reveal sensitive personal information about your guests, including religious beliefs (e.g. Halal, Kosher) or health conditions (e.g. allergies). You are responsible for ensuring you have obtained appropriate consent from your guests before uploading any such information to the Service. By uploading this data, you represent that you have a lawful basis for doing so.

You are responsible for ensuring you have the right to upload any personal information about third parties (such as your event guests) and that you have obtained any necessary consents.

Guest Data

"Guest Data" refers to personal information about your event guests that you upload to or enter into the Service, including but not limited to names, email addresses, phone numbers, dietary requirements, accessibility needs, group assignments, and other event-related information. Guest Data is a subset of User Content and is subject to all the terms in this section, including the Sensitive Data provisions above. In addition:

• Axianda will not use Guest Data for its own marketing or commercial purposes unless you provide express consent
• Axianda implements appropriate technical and organisational measures to protect Guest Data against unauthorised access, loss, or destruction, consistent with our obligations under applicable law and as described in our Privacy Policy
• Upon account termination or expiry, Guest Data is handled in accordance with our Privacy Policy and the data retention terms in Section 19. You are advised to export your Guest Data prior to account closure

8. Acceptable Use

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. You specifically agree not to:

• Use the Service for any illegal purpose or in violation of any applicable law
• Upload, transmit, or share malicious code, viruses, or any software designed to harm or interfere with the Service
• Attempt to gain unauthorised access to any part of the Service or its related systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated tools to scrape, crawl, or extract data from the Service without permission
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Upload the personal data of others without their consent where required by law
• Use the Service to send spam or unsolicited communications, except that event hosts may use built-in Service features to send event-related updates to their guests where there is a reasonable expectation for the guest to receive such communications. Guests may unsubscribe from host communications where such functionality is available
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure

Guest Communications

The Service includes features that allow you to send email communications to your event guests (such as announcements, invitations, and updates). By using these features, you acknowledge and agree that:

• Axianda uses best endeavours to ensure that guest communications are transmitted, but delivery cannot be guaranteed. Axianda accepts no responsibility or liability for any message that is not received where the failure results from factors outside our reasonable control, including incorrect contact details provided by you, spam or junk mail filtering applied by the recipient's email provider, network or carrier issues, or technical errors beyond our systems. This does not exclude any guarantees under the Australian Consumer Law that cannot be excluded
• You are solely responsible for ensuring that all guest contact details entered into the Service are accurate and up to date. If you believe a communication may not have been received, you should follow up with the guest directly
• You must not use guest communication features for unsolicited commercial messages, spam, or any communications unrelated to your event. Breach of this requirement may result in immediate suspension or termination of your account
• You must ensure that you have obtained any necessary consents from your guests to receive electronic communications from you via the Service, including any consents required under applicable law (including the Spam Act 2003 (Cth) and any applicable privacy legislation)

9. Cookies

The Service uses cookies to maintain your user session and to collect analytics data that helps us understand how the Service is used and to improve the user experience. Essential cookies are required for the Service to function (e.g., session management and authentication). Analytics cookies are used to collect aggregated, anonymised usage data. By using the Service, you consent to the use of cookies as described herein and in our Privacy Policy. You may manage your cookie preferences through your browser settings, however disabling essential cookies may prevent you from using the Service.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, and protect your personal information, including how your data may be shared with third-party AI providers. By using the Service, you consent to the collection and use of information as described in the Privacy Policy. Please review our Privacy Policy at vesavo.com/privacy before using the Service.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, AXIANDA DOES NOT WARRANT THAT:

• The Service will be uninterrupted, timely, secure, or error-free
• The results obtained from the use of the Service, including any AI-generated outputs, exported materials, or stored data, will be accurate, reliable, or complete
• Any data stored in the Service will be preserved, backed up, or available at any particular time
• The Service will be free from viruses, malware, or other harmful components
• The Service will meet your specific requirements or expectations
• Any defects in the Service will be corrected

You acknowledge that the Service is an event planning tool and that you are solely responsible for verifying the accuracy and completeness of all data and outputs produced by the Service before relying on them. This includes, but is not limited to, guest lists, seating arrangements, dietary requirements, allergy information, exported PDFs, and any other materials generated or displayed by the Service. Data may be inaccurate, incomplete, incorrectly saved, or incorrectly rendered due to software bugs, system errors, AI processing errors, or other technical issues. Axianda shall not be liable for any loss, damage, inconvenience, harm, or adverse outcome arising from reliance on data or outputs produced by the Service without independent verification by you, including but not limited to issues at events caused by incorrect, unavailable, or incomplete guest information or seating arrangements. This applies regardless of whether you are using a free or paid plan. Nothing in these Terms excludes any consumer guarantees provided under the Australian Consumer Law that cannot be excluded. These limitations do not override the statutory guarantees set out in Section 22.

Dietary Requirements and Allergies: Guest names, groups, dietary requirements, and other attributes may be entered manually or extracted using AI-assisted processing. Regardless of how data is entered, errors may occur — through AI extraction mistakes, software bugs, data saving issues, or rendering errors in exported materials such as PDFs. You must review all data and outputs, especially dietary requirements and allergies, as errors in this information could affect guest health and safety. Axianda is not liable for any harm, injury, or adverse outcome arising from reliance on dietary or allergy information produced by the Service without independent verification by you.

Guest Counts and Attendance: You are solely responsible for verifying the total number of guests for attendance and catering purposes. The Service provides tools to track RSVPs and guest numbers, but these figures may not account for last-minute changes, data entry errors, or other factors. Axianda is not liable for any loss, cost, or inconvenience arising from inaccurate guest counts.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY THE AUSTRALIAN CONSUMER LAW AND OTHER APPLICABLE LEGISLATION, IN NO EVENT SHALL AXIANDA PTY LTD, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, or business opportunities
• Loss of data, including guest lists, seating arrangements, or event data
• Loss of use or goodwill
• Cost of procurement of substitute services
• Damages arising from data breaches, cyber attacks, or unauthorised access to your data
• Damages arising from service interruptions, downtime, or unavailability of the Service
• Damages arising from any issues at events, including but not limited to incorrect seating, missing guest information, or unavailable data
• Damages arising from the acts or omissions of third-party service providers, including AI providers
• Any other intangible losses

This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Axianda has been advised of the possibility of such damage, and regardless of whether you are on a free or paid plan. These limitations are subject to the statutory guarantees set out in Section 22.

Where liability cannot be excluded under applicable law, Axianda's total aggregate liability to you for all claims arising out of or relating to the use of the Service is limited to, at Axianda's election: (a) the supply of the services again, or the payment of the cost of having the services supplied again; or (b) the greater of: (i) the total amount paid by you for the specific event plan giving rise to the claim; (ii) in the case of a subscription, the total subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim; or (iii) one hundred Australian dollars ($100 AUD). This limitation is subject to Section 64A of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). Nothing in this section limits liability that cannot be limited under the Australian Consumer Law or other applicable mandatory legislation. These limitations do not override the statutory guarantees set out in Section 22.

13. Indemnification

You agree to indemnify, defend, and hold harmless Axianda Pty Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your negligent or wrongful use of the Service; (c) your violation of any rights of a third party, including intellectual property or privacy rights; (d) any User Content you upload to the Service; or (e) your failure to obtain necessary consents from individuals whose data you upload. This indemnification obligation does not apply to the extent that a claim arises from Axianda's own negligence or breach of these Terms.

14. Service Availability and Data Loss

Axianda does not guarantee that the Service will be available at all times or that your data will be preserved indefinitely. To the maximum extent permitted by applicable law, and without limiting the generality of the Disclaimer of Warranties and Limitation of Liability:

• The Service may be subject to scheduled or unscheduled downtime, maintenance windows, or outages
• Data may be lost, corrupted, or become unavailable due to technical failures, cyber attacks, infrastructure issues, or other events beyond our reasonable control
• We do not guarantee any specific backup frequency, recovery time, or data retention period
• You are solely responsible for maintaining your own independent backups of any critical data, including guest lists, seating arrangements, and event information
• Except as required by the Australian Consumer Law and the statutory guarantees set out in Section 22, Axianda is not liable for any loss, damage, cost, or inconvenience resulting from data loss, corruption, or unavailability, whether caused by system failure, security breach, or any other cause

These limitations apply equally to users on free and paid plans. Payment for the Service does not create any additional warranty, guarantee of availability, or obligation regarding data preservation beyond what is expressly stated in these Terms. Nothing in this section limits your rights under the Australian Consumer Law or other applicable mandatory consumer protection legislation, including the statutory guarantees set out in Section 22.

Service Level: Axianda will use commercially reasonable efforts to make the Service available. However, we do not commit to any specific uptime percentage or service level unless separately agreed in writing (for example, under an enterprise Service Level Agreement). No service credits, refunds, or other remedies are owed for periods of unavailability unless expressly provided for in a separate written SLA between you and Axianda.

15. Security

While Axianda implements commercially reasonable security measures to protect the Service and your data, no system is completely secure. To the maximum extent permitted by applicable law, Axianda does not warrant or guarantee that the Service will be immune from cyber attacks, data breaches, unauthorised access, data leaks, or other security incidents. In the event of a security incident, Axianda will take reasonable steps to mitigate the impact and notify affected users as required by applicable law. However, Axianda shall not be liable for any damages, losses, or costs arising from any security incident, including but not limited to data breaches, unauthorised access, or data leaks, except to the extent that such liability cannot be excluded under applicable law.

16. Artificial Intelligence and Third-Party AI Providers

The Service utilises artificial intelligence (AI) technologies provided by third-party AI providers to deliver certain features, including but not limited to guest list parsing, seating suggestions, and data analysis.

Production AI Provider

For production use of the Service, your data is processed exclusively by:

• xAI — for AI model inference and processing used to deliver AI-powered features of the Service

AI Training and Development

Separately from the production Service, Axianda may use anonymised and aggregated data for internal development, analytics, and AI model training purposes. This processing occurs on systems separate from the production Service and may involve AI providers other than those listed above. Data used for these purposes is de-identified so that it cannot reasonably be used to identify any individual.

By using the Service, you acknowledge and agree that:

• Personal data, including User Content such as guest names, event details, and other information you provide, may be transmitted to and processed by xAI in order to deliver the Service
• xAI operates under its own terms of service and privacy policy, which Axianda does not control. Subject to our obligations under the Privacy Act 1988 (Cth), Axianda is not responsible for the data handling practices of xAI beyond our contractual arrangements with them
• Primary data storage is located in the United States (Microsoft Azure). Data processed by AI features may be transmitted to the United States or other jurisdictions where xAI operates, which may have different data protection laws than your own
• All data and outputs produced by the Service — whether generated by AI or by the system itself — may be inaccurate, incomplete, incorrectly saved, or incorrectly rendered due to AI errors, software bugs, or other technical issues. You are solely responsible for reviewing and verifying all data and outputs before relying on them, including exported materials such as PDFs. In particular, you must review dietary requirements and allergy information, as errors in this data could affect guest health and safety. Axianda is not liable for any harm arising from reliance on data or outputs produced by the Service without independent verification
• Axianda makes no representations or warranties regarding the security, privacy practices, or data handling of any third-party AI provider
• To the maximum extent permitted by applicable law, and subject to our obligations under the Privacy Act 1988 (Cth), Axianda shall not be liable for any data breach, data loss, unauthorised access, or other incident that occurs within the systems of any third-party AI provider

Axianda reserves the right to change, add, or remove AI providers at any time. We will update these Terms and our Privacy Policy to reflect material changes to our production AI providers. We encourage you to review the privacy policies and terms of service of our AI providers.

17. Machine Learning and AI Training

You acknowledge and agree that Axianda may retain and use data provided to the Service, including User Content, in anonymised or aggregated form, for the purpose of training, improving, and developing machine learning models and artificial intelligence systems. This training and development activity occurs on systems separate from the production Service and may involve AI providers other than those used to deliver the Service. We will not sell your data to third parties for this or any other purpose. This right survives termination of your account. Where practicable, data used for training purposes will be de-identified so that it cannot reasonably be used to identify any individual.

18. Force Majeure

To the maximum extent permitted by applicable law, Axianda shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond Axianda's reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, facilities, fuel, energy, labour, or materials, failure of telecommunications or internet infrastructure, cyber attacks, power outages, or the acts or omissions of third-party service providers (including cloud hosting and AI providers). Nothing in this section excludes or limits your rights to a remedy under the Australian Consumer Law where the Service fails to meet a statutory consumer guarantee.

19. Termination

Either party may terminate your account and access to the Service at any time.

Termination by You

You may terminate your account at any time through the account settings page. If you have a monthly subscription, cancellation takes effect at the end of the current billing period. No refund is provided for the remaining days within the current billing period.

Termination by Axianda

Axianda may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms. If Axianda terminates your account without cause:

• For one-time event purchases: if termination occurs on or before the event date, you are entitled to a full refund of the purchase price. If termination occurs after the event date, you are entitled to a pro-rated refund based on the remaining time in the 24-month access window
• For monthly subscriptions: you are entitled to a refund of the most recent monthly subscription payment

Effect of Termination

Upon termination, your right to use the Service will immediately cease. Your User Content will remain available for export for a period of 30 days following termination, after which it may be permanently deleted. Sections 6, 7, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24, and 25 shall survive termination of these Terms.

Account Lifecycle

For free plan events, events may be archived or deleted 24 months after the creation of the event. Prior to archival or deletion, your event will transition to read-only mode. During read-only mode, you may view, copy, and export your data but may not make changes. Your data will be retained in read-only mode for a further 30 days, after which the event and its associated data may be permanently deleted. We recommend exporting any data you wish to keep before this period expires.

For one-time event plans, your account will transition to read-only mode after the 24-month access period expires. During read-only mode, you may view, copy, and export your data but may not make changes. Your data will be retained in read-only mode for a further 30 days, after which your event and its associated data may be permanently deleted. We recommend exporting any data you wish to keep before the access period expires.

For monthly subscriptions, your events remain fully accessible while the subscription is active. If the subscription is cancelled or lapses, your events will transition to read-only mode. Your data will be retained in read-only mode for 30 days, after which events may be permanently deleted unless the subscription is renewed.

20. Data Portability and Right to Switch

You may request an export of your User Content at any time while your account is active, or within 30 days of account termination. We will provide your data in a structured, commonly used, and machine-readable format (such as CSV or JSON) within a reasonable timeframe, and in any event no later than 30 days from the date of your request.

If you wish to switch to another service provider, you may do so at any time by exporting your data and cancelling your account. There are no fees charged by Axianda for exporting your data or switching providers. You may provide up to two (2) months notice of your intention to switch, during which time the Service will remain available to you under these Terms.

These data portability commitments are provided in accordance with applicable laws, including the EU Data Act (Regulation (EU) 2023/2854) where applicable to users in the European Union.

21. International Users and Data Protection

The Service is operated from Australia. If you access the Service from outside Australia, you do so at your own risk and are responsible for compliance with local laws.

European Economic Area (EEA) Users — GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. To exercise these rights, please contact us at hello@vesavo.com. Our legal basis for processing your personal data includes: (a) performance of a contract (providing the Service); (b) legitimate interests (improving the Service, security); and (c) your consent where applicable. You have the right to lodge a complaint with your local data protection supervisory authority.

California Users — CCPA/CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights regarding your personal information, including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a verifiable consumer request, please contact us at hello@vesavo.com. In the preceding 12 months, we have collected the categories of personal information described in our Privacy Policy. We do not sell personal information and have not done so in the preceding 12 months.

22. Australian Consumer Law Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Whether a failure constitutes a major failure is assessed on a per-event basis, taking into account the timing, duration, and impact of the failure relative to each event. The same service disruption may constitute a major failure for one event but not for another. For major failures with the Service, you are entitled to:

• For one-time event purchases: cancel the plan and receive a refund. If the major failure occurs on or before the event date, you are entitled to a full refund of the purchase price. If the major failure occurs after the event date, the refund is pro-rated against the remaining 24-month access window
• For monthly subscriptions: cancel your subscription and receive a refund of the most recent monthly subscription payment

If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified in a reasonable time. These rights exist in addition to any other rights you may have under these Terms and are not excluded, restricted, or modified by any other provision of these Terms. Nothing in these Terms is intended to have the effect of excluding, restricting, or modifying the application of all or any of the provisions of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), or any equivalent State or Territory legislation, that cannot be excluded, restricted, or modified.

For full details on how refunds are calculated and how to request a refund, please see our Refund Policy.

23. Business Users and Data Processing Addendum

If you are using the Service on behalf of a business, organisation, or other entity ("Business User"), the following additional terms apply:

• You represent and warrant that you have the authority to bind that entity to these Terms
• Where you act as a data controller (or equivalent under applicable law) and Axianda processes personal data on your behalf, Axianda acts as a data processor. This applies to all uploaded Guest Data regardless of whether you are a Business User or individual user
• Business Users may request a Data Processing Addendum (DPA) that includes Standard Contractual Clauses (SCCs) for international data transfers, commitments regarding Data Protection Impact Assessments (DPIAs), and reasonable audit rights
• To request a DPA, please contact us at hello@vesavo.com. The DPA, once executed, will form part of these Terms

24. Dispute Resolution, Governing Law, and Jurisdiction

Dispute Resolution

If you have a dispute with us in connection with the Service or these Terms, you agree to first contact us at hello@vesavo.com with a written description of the dispute, your desired outcome, and the action you believe is required to resolve it. We will endeavour in good faith to resolve the dispute within 30 days of receiving your notice. If the dispute is not resolved within that period, either party may pursue formal proceedings in accordance with this section. This dispute resolution process does not prevent you from seeking urgent interlocutory or injunctive relief from a court at any time, nor does it limit any rights you may have under the Australian Consumer Law or other mandatory consumer protection legislation.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law provisions. You irrevocably agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, and any courts of appeal therefrom, to resolve any disputes arising from these Terms or your use of the Service. Nothing in this clause affects any rights you may have under the Australian Consumer Law or other mandatory consumer protection legislation.

25. General Provisions

The following general provisions apply to these Terms:

• Entire Agreement — These Terms, together with the Privacy Policy and any executed DPA, constitute the entire agreement between you and Axianda regarding the Service and supersede all prior agreements and understandings
• Severability — If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect
• Waiver — The failure of Axianda to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision
• Assignment — You may not assign or transfer these Terms or your rights under them without our prior written consent. Axianda may assign these Terms without restriction
• No Third-Party Beneficiaries — These Terms do not confer any rights on any third party
• Headings — Section headings are for convenience only and do not affect the interpretation of these Terms
• Notices — Any notices to Axianda should be sent to the contact details in Section 28. Notices to you will be sent to the email address associated with your account

26. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. For material changes, we will provide at least 30 days written notice to your registered email address before the new terms take effect. For minor clarifications or changes that do not materially affect your rights, we may update the Terms without direct notice, though the updated date at the top of this page will always reflect the date of the latest revision. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

27. Sub-processor List

A current list of sub-processors who process personal data on our behalf is maintained and available at /sub-processors. The current sub-processors include:

We will update this list when sub-processors are added or removed. If you are a Business User with an executed DPA, we will notify you of changes to sub-processors in accordance with the terms of that DPA.

28. Contact

If you have any questions about these Terms and Conditions, please contact us at: