Refund Policy

1. Overview

This Refund Policy applies to all purchases made through the Vesavo platform at vesavo.com. Vesavo is a registered trading name of Axianda Pty Ltd (ABN 11 696 938 093), a company registered in New South Wales, Australia.

All payments are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. Refunds are issued by Axianda through Paddle back to the original payment method used at checkout. Refund processing times may vary depending on your payment provider but are typically completed within 5–10 business days.

This Refund Policy should be read together with our Terms & Conditions. In the event of any inconsistency, this Refund Policy prevails in relation to refund matters.

2. 14-Day Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with a paid plan, you may request a full refund within 14 days of payment — no questions asked.

How the 14-day guarantee works

• The 14-day period starts from the date of each payment
• For one-time event plans: you will receive a full refund of the purchase price
• For monthly subscriptions: you will receive a full refund of the subscription payment
• To request a refund under this guarantee, simply email us at hello@vesavo.com within the 14-day period
• No reason is required — if you are not satisfied, you are entitled to a refund

3. Refunds for Major Failures

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If there is a major failure with the Service, you are entitled to a refund regardless of whether the 14-day satisfaction period has passed.

What constitutes a major failure

A major failure occurs when:

• The Service would not have been purchased by a reasonable consumer fully acquainted with the nature and extent of the failure
• The Service is substantially unfit for its normal purpose and cannot easily and within a reasonable time be made fit for that purpose
• The Service is substantially unfit for a purpose that you made known to us and cannot easily and within a reasonable time be made fit for that purpose
• The Service is unsafe — that is, its supply creates an unsafe situation

Event-specific assessment

Because Vesavo is an event planning tool, whether a failure is "major" is assessed on a per-event basis, taking into account the timing and impact of the failure relative to each event. The same service disruption may constitute a major failure for one event but not for another. For example, a temporary outage occurring on the day of your event — when you need to access seating charts, guest lists, or exported materials — may be a major failure for that event, while the same outage occurring well before another event may not be, because there is sufficient time to rectify the issue before it affects your use of the Service.

When assessing whether a failure is major, we consider factors including but not limited to:

• The proximity of the failure to the event date
• The duration and severity of the failure
• Whether the failure was resolved before the event took place
• The extent to which the failure prevented you from using the Service for its intended purpose in relation to that event

Remedies for major failures

If a major failure occurs, you may choose to:

• Cancel the service and receive a refund, or
• Keep the service and receive compensation for the reduction in value caused by the failure

Refund amounts for major failures — one-time event plans

Because the primary value of a one-time event plan is realised on or before the event date, refund amounts depend on when the major failure occurs:

• If the major failure occurs on or before the event date: you are entitled to a full refund of the purchase price
• If the major failure occurs after the event date: you are entitled to a pro-rated refund based on the remaining time in the 24-month access window

Refund amounts for major failures — monthly subscriptions

• You are entitled to a refund of the most recent monthly subscription payment

4. Remedies for Minor Failures

If the failure does not amount to a major failure, you are entitled to have problems with the Service rectified within a reasonable time at no additional cost to you. If we fail to do so, you may be entitled to a refund or other remedy as provided under the Australian Consumer Law.

5. Refunds on Termination by Axianda

If Axianda terminates your account without cause (i.e. not due to a breach of our Terms & Conditions), you are entitled to a refund as follows:

• For one-time event purchases: if termination occurs on or before the event date, a full refund of the purchase price. If termination occurs after the event date, a pro-rated refund based on the remaining time in the 24-month access window
• For monthly subscriptions: a refund of the most recent monthly subscription payment

6. Cancellations and Non-Refundable Situations

Outside of the 14-day satisfaction guarantee and the consumer guarantees described above, purchases are generally non-refundable. In particular:

• If you cancel a monthly subscription, the cancellation takes effect at the end of the current billing period. You retain access until that date, but no refund is provided for the remaining days
• If you voluntarily terminate your account, no refund is provided for any remaining access period on a one-time event plan

7. How to Request a Refund

To request a refund, please email us at hello@vesavo.com with the following information:

• Your name and the email address associated with your Vesavo account
• The date of purchase
• The reason for your refund request (not required for the 14-day satisfaction guarantee)
• Any supporting details that may help us resolve the issue

We aim to respond to all refund requests within 2 business days. Approved refunds are processed through Paddle and returned to the original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.

8. Your Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or modify any consumer rights that cannot be excluded, restricted, or modified under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), or any equivalent State, Territory, or international consumer protection legislation.

If you are located outside Australia, you may have additional consumer protection rights under the laws of your jurisdiction. This Refund Policy does not limit any rights you may have under those laws.

9. Changes to This Policy

We may update this Refund Policy from time to time. For material changes, we will provide at least 30 days written notice to your registered email address. The "Last updated" date at the top of this page will always reflect the date of the latest revision.

10. Contact

If you have any questions about this Refund Policy, please contact us at: